Kaleidoscope Medium Screen

We will provide a plain English version and then a more detailed description:

Delivery to UK addresses is free when you spend over £180. If your order value is under £180 then delivery is £12.

Returns (unless for faulty goods) are paid for by you.

We ship a large volume of oversize items, and typically delivery is 5-7 working days.

Now in greater detail:

1.1 Unfortunately we can’t stop an order once it is being processed by us due to the volume of orders we take and our internal picking and dispatch processes. If you change your mind about your order after this point you can reject delivery or return the Products to us in accordance with the returns policy below at clause 3. Please note if you reject your delivery you will be charged for the cost of shipping the item back to us and this will be deducted from your refund when the items arrive back to us.

1.2 Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that you will be available to receive delivery on the specified day. If we send an email confirmation with tracking information for delivery and have to re-deliver due to your failure to be able to accept the goods then we reserve the right to charge re-delivery at our cost price.

1.3 You must initially enter accurately and then amend contact details we hold for you if they change so that we can contact you if necessary about your order or the delivery of the Products. We cannot be held liable for delays in delivery due to incorrect information being provided.

2. DELIVERY

2.1 We offer a delivery service in accordance with the timescales shown against each Product on our site. Please note that delivery timescales are estimates. You can find out more about our Product delivery by reading the information on this delivery page of our site. Should you incorrectly enter your address on our website this can cause delays. You are responsible for entering your delivery address correctly.

2.2 Please note that we only deliver to addresses in mainland United Kingdom. Unfortunately we are unable to deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight or any other UK islands with our standard delivery services. Please contact us for more information if you live in these areas and would like to order. Any associated costs will be passed on to you.

2.3 Your estimated dispatch date will be as set out in a dispatch confirmation sent by email. This dispatch date indicates when we expect to send the Products to our delivery partner. Please refer to this delivery page of our site to find out more about our dispatch and delivery process and how long after dispatch you should expect the Products to be delivered. Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.

2.4 Your delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery, the courier company will leave you a note with information about how to rearrange delivery. If you have not accepted delivery after three attempts by us, we may treat the contract as having been cancelled by you in accordance with the terms of clause 9 below. If re-delivery is required then we will charge this at cost.

2.5 You can review the current status of your order at any time by contacting us. If you have trouble finding out the status of your order or tracking its progress, please contact Customer Services on hello@screenwithenvy.co.uk

2.6 Screen With Envy deliveries are not currently made by our own vans, a third party is used – usually TNT, DHL, Hermes / Evri, PDX or Yodel.  Any delays that may occur that lead to customers incurring costs, F H Brundle accepts no liability. We advise you only book in Landscapers / Tools / Hire Equipment / Labour once you are in full receipt of your goods. If you advance hire / book in labour and your delivery is delayed, F H Brundle accept no liability for any incurred cost. 

2.7 If you can see some of the delivery has arrived damaged, we ask you to sign for it as “damaged” on arrival. You must then also notify us within 5 days of this to arrange collection or replacement of the damaged items. Failure to do so within this period of time means we are unable to proceed with a claim from our couriers and any replacements or refunds will then be at our discretion.

2.8 Some of our larger orders and items will be sent on a pallet to ensure the safest transit possible. Pallet orders will be to kerbside only, this is for insurance reasons on behalf of the carriers. We do not offer a two man delivery service. You will receive email notification of the pallet delivery along with a tracking reference. It is your responsibility to ensure someone is present to accept delivery. If delivery is attempted following on from email notification being sent and no one is present to accept delivery, we reserve the right to charge re-delivery at our cost price.

3. RISK AND OWNERSHIP

3.1 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

3.2 The Products will be your responsibility from the time that you (or a third party other than the carrier and indicated by you) take physical possession of the Products.

3.3 We cannot accept any returns for items that have been installed or partially installed by you

2.4 We accept no liability for any damage or defect caused as a result of: 
(i) the buyer failing to follow the seller’s oral or written instructions as to the storage, commissioning, installation, or use of the goods; or 
(ii) normal wear and tear, weathering, wilful damage, negligence or abnormal storage or installation conditions. 

3. CANCELLATION, RETURNS AND REFUND POLICY

9.1 We hope you will be pleased with everything you have bought from us but if you are unhappy with your Products, you can return them to us either in accordance with the terms set out below or as otherwise in accordance with your legal rights.

RIGHT TO CANCEL

3.2 You have a legal right to change your mind and cancel the contract between you and us within 14 days of delivery of your Products without giving a reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail in this clause 9. Please note that the right to change your mind applies equally to any gift vouchers you purchase from us but does not apply to any bespoke Products you purchase from us (ie, Products that we create to your specification or are clearly personalised).

3.3 The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product, part, lot or piece that makes up your order.

3.4 To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email or a telephone call). The easiest way to do this is to contact our Customer Services team, their contact details can be found in clause 23. You may use the following model cancellation form but you are not required to do so:

MODEL CANCELATION FORM

To: F H Brundle
E-mail address: hello@screenwithenvy.co.uk
I/We(*) hereby give notice that I/We(*) cancel from my/our (*) contract of sale of the following goods(*)/for the provision of the following service(*)Ordered on(*) / received on(*)Name of consumer(s),Address of consumer(s),Signature of consumer (only if this form is notified on paper)Date(*) Please delete if not applicable

3.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

3.6 You have no right to cancel at any time should their order include any modification or bespoke requirements agreed at the order stage once payment has been made.

EFFECTS OF CANCELLATION

3.7 If you cancel your contract with us, we will reimburse you all payments received from you, excluding any cost of delivery.

3.8 We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any Products supplied, or (b) 14 days after the day you provide evidence that you have returned the Products, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. Please note you are responsible for ensuring returned goods arrive safely and without damage, and we recommend taking out suitable insurance to this effect.

3.9 We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

3.10 We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.

3.11 We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you or damage when shipping the products back to us. You are only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Product other than what is necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply. We strongly advise you to take out insurance for the full value of the products when returning items with a courier as you will be held liable for any damage caused when shipping items back to us.

FAULTY OR MIS-DESCRIBED

3.12 If you are returning the Products to us because they are faulty or mis-described, we will refund: the price of the Product in full; any applicable delivery charges; and any reasonable costs you incur in returning the item to us (other than any costs incurred by you in returning the Products to us in person). You will be required to declare a faulty or mis-described product within 5 days of delivery. Failure to do so will result in our inability to refund the order. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 3 or any of the other general Terms of Sale set out in this Section B.

3.13 We will refund you through the payment method used by you to pay or through another agreed method.

HOW TO RETURN THE PRODUCTS

3.14 If you change your mind and exercise your right to cancel under clause 3.2 above after delivery, then the Products must be returned to us. In this case, this may be done either:

(a) by you arranging for the Products to be returned to us at our distribution centre or to our delivery partner at various locations. In this case, the Products must be returned to us without undue delay and in any event no later than 14 days from the date that you exercised your right to cancel. You will be responsible for the cost of returning the Products to us. Please contact us on hello@screenwithenvy.co.uk to confirm the relevant address for returns.

For more information about the specific return and collection costs that apply to different items and other information regarding returns and refunds, please refer to our Returns page.

3.15 If you exercise your right to return the Products under clause 3.11, because the Products are faulty, were not delivered as described or you otherwise have a legal right to return the Products as a result of something we have done wrong after dispatch of the Products, the Products must be returned to us. Depending on the item, this may be done either by you arranging for the Products to be returned to us or by us arranging to collect the Products from your address, as described in clause 9.14.

3.16 You must take care when opening packaging that the Products were delivered in and carefully re-pack the Products in the original (or similar) packaging prior to returning the Products to us otherwise an amount will be deducted from the refund to cover the cost of packaging