What does it mean if my EVRI tracking isn’t working?
Tracking a package has become an indispensable part of the modern delivery experience. It provides you with real-time updates on the whereabouts of your parcels, offering transparency and peace of mind. However, encountering a situation where your tracking number isn't working can be frustrating and confusing. Let's delve into the reasons behind this issue and explore steps to resolve it effectively.
Parcel Not Yet Scanned:
Tracking numbers may not become active immediately after the parcel is dispatched. Sometimes, there could be a delay in the activation process, especially during peak shipping periods or system updates.We have a daily collection arrangement with EVRI, ensuring that all parcels dispatched on the day are collected promptly. Due to the oversized nature of some parcels, it takes EVRI depots about two days to begin processing them after collection. For instance, if your order is dispatched on a Monday, it will be collected on the same day but updates will only commence from Wednesday so the tracking may not work until they processed the parcel. Give it some time, and if the issue persists, contact us or the courier company for assistance.
System Updates or Maintenance:
Courier companies periodically update their tracking systems or perform maintenance, temporarily affecting the functionality of tracking numbers. If your tracking number isn't working, it could be due to ongoing system updates or maintenance activities. Wait for a while and try again later.
Steps to Take When Your Tracking Number Isn't Working:
Double-Check the Tracking Number:
Verify that you have entered the tracking number correctly, paying attention to each digit and character. Even minor errors can prevent the tracking number from working.
Wait for Activation:
If the tracking number isn't working immediately after receiving it, give it some time. It may take a few hours or even a day for the tracking number to become active in the system. We would always recommend waiting 2 working days from the dispatch date, if no update, you can contact us.
Contact the Sender or Courier Company:
If the tracking number still isn't working after verifying its accuracy and waiting for activation, reach out to us or the courier company for assistance. Provide them with the tracking number and explain the issue you're experiencing. We can investigate further and provide updates on the status of your parcel.
Use Alternative Tracking Methods:
In some cases, the tracking number may not work on the courier company's website or app, but it may be compatible with other tracking platforms or services. Try using alternative tracking methods or third-party tracking websites to monitor the progress of your parcel.
In conclusion, encountering a situation where your tracking number isn't working can be frustrating, but it's essential to remain patient and proactive. By following the steps outlined above and contacting us or the courier company for assistance, you can resolve the issue and stay informed about the status of your parcel. Tracking numbers are invaluable tools for tracking the journey of your parcels, providing transparency and ensuring a smooth delivery experience.
